Terms and Conditions of Sale

    Please read the following terms and conditions (the "Terms"). By using this website (the "Site") you are agreeing to the Terms which appear below.

    The Site

    This Site is operated by Fraser Harris Foods Ltd (company no. 4691410 ).

    Content

    All material on this Site is protected by copyright, and the Site's design, text and graphics (including photographs) and their selection and arrangement belong to Fraser Harris Foods Ltd. Any use of any of this material or any reproduction of the Site's content is strictly prohibited except where expressly permitted under these Terms. Permission is hereby given to copy electronically, store and/or print individual pages from the Site (but not to photocopy them) only for the purpose of making use of the services described in the Site. You acknowledge that “Pampas Plains" is a registered trademark and that you may not use it.

    Illegal use

    You may only use the Site for lawful purposes. You must not illegally transmit, distribute or store any material from the Site or violate any applicable regulations in respect to the Site.

    Changes to Terms

    Fraser Harris Foods Ltd reserves the right, in its sole discretion, to make changes to any part of the Site and/or its contents, including without limitation these Terms and our Privacy Policy.

    Privacy

    Any information which you provide about yourself to Pampas Plains will only be used in accordance with our Privacy Policy. You are required to read and acknowledge your agreement with that Privacy Policy before providing us with any information about yourself. It is your responsibility to ensure that all information about you, which you provide to us, is up to date and accurate.

    Our Terms

    All sales made by the Company (being Fraser Harris Foods Ltd. and / or associated and subsidiary companies and / or Agents where Agency Agreements are in force) are under the standard conditions stated below and no variation or addition to these conditions will be allowed unless expressly agreed in writing by ourselves.

    Delivery to the customer shall be deemed to have taken place on the signing of the Company’s delivery note by the customer or his duly authorised servant or agent. If no signature is possible delivery will be deemed to have taken place at the point of unloading. Deliveries on Saturday will be made with or without signature.

    Risk of loss or damage to the goods shall pass to the customer on delivery and the Company shall not thereafter be liable for any loss, damage or deterioration to any of the goods.

    The Company will use its best endeavour to deliver the goods on the date specified but accepts no liability for delay in delivery. In the event of a non delivery please contact the company within 24hrs and advise customer services.

    The customer shall be under an obligation to examine and inspect the goods upon delivery for correct weight, defects to and/or loss or damage to the same.

    If any of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

    The Laws of England shall apply to these conditions.

    Privacy Policy & Data Protection Act

    The Information We Need and How We Use It

    When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact your urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. When you register with us you can select whether you would like to be sent notification of special orders, promotions and other correspondence from us via email. If you would like to receive these notifications you must select the tick box on the registration page. If you leave the box unchecked you will not receive these notifications

    Internal Confidentiality

    Access to customer account information is limited to those who need access for the performance of their job.

    Your Rights

    If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact s by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

    Consent

    Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

    Vouchers, Discount Codes & Flyers

    The following codes have the condition, that the order must be over the websites 'Free Delivery Threshold' (variable) to qualify for the discount or gift: PAMP5 & PAMPW

    All vouchers issued by Pampas Plains are only redeemable on the Pampas Plains website

    Returns & Cancellation Terms

    Do not apply once the order is in transit, otherwise the order may be cancelled at the latest by 13.00hrs on the day of despatch. Cancellations will only be accepted by phone.