Please read through our frequently asked questions carefully; if you then still have any questions or issues you wish clarification on please do not hesitate to give us a call during office hours on 0845 130 6123.
A. Your beef is individually vacuum-packed at source for maximum freshness.
We use the latest design in temperature controlled packaging: our boxes contain a refrigerant that maintains an ambient temperature, keeping your product fresh or frozen until its arrival.
Green - Policy
Pampas Plains is keen to make sure that the best possible reuse of our packaging is made in such a way that is it not detrimental to the environment. Polystyrene trays can be deployed in the green house as seedling boxes and the chill packs can be refrozen and used again for summer picnics. We are always glad to hear any of your bright ideas, and we are continually trying to keep the grass as green as possible on both sides of the Atlantic!
A. Web Ordering - Click PRODUCTS on the menu bar and select the cuts you prefer. The average weight of a particular cut and the price per Kg is shown. Simply enter the number of cuts you require and click on 'Add To Cart.' When you have finished, go to the Shopping Cart on the menu bar to see what you have ordered. Complete the information about yourself, including your delivery address if different from your home address, email, telephone number and click on 'FINISH'.
You can order 24hrs a day using either our website or our Hotline on 0845 130 6123. Orders are processed between office hours of 9am-5pm Monday to Friday and despatched next day. Should you have any queries email us on: info@pampasplains.com
Product Pricing - All Pampas Plains products are stated in kilograms, and weights in pounds are included for information only. The average pack sizes and estimated prices are for your information. The pack prices are approximate because each order has its own unique weight. It is therfore not possible to know precisely the cost per pack until the order is weighed. Please ensure you have specified the quantities you require in the 'Quantity' column.
Whilst we make every endevour to maintain our prices, we reserve the right to alter them without notice.
A. Payment can be made via credit card; we accept: Visa, Mastercard, Maestro, Switch and Solo
Because some of our prices are based on weight and the weights vary, it is impossible at the time of ordering to be exact about the total cost. When we receive your order we will process it and indicate the exact cost on your invoice. If for any reason you are unhappy with your order please contact our office immediately on 0845 130 6123.
All prices shown are inclusive of VAT where applicable.
A. We feel confident that you will be delighted with our finest quality, grass-fed Argentine beef. Our Guarantee states, "All Pampas Plains products are produced to the highest standards to ensure the very finest quality. We want you to enjoy them. In the unlikely event that you are disappointed, please let us know so that we can replace or refund your order in full."
A. The normal delivery charge in the UK mainland is £10 inc of VAT (Mon-Fri), Saturdays £15 and Highlands & Islands £16. All deliveries over £75.00 are free unless stated otherwise on our webpage. The Saturday surcharge of £5 is always applicable. Orders will now be delivered by a national courier between the hours of 9am-12 noon. Please inform us at the time of placing the order where you would like your order left if you are not in.
We use a premium delivery service, this costs a little more, but ensures your product arrives in the freshest condition and on time.
Storage: Your meat has arrived chilled and ideally should be kept at between 0°C and +3°C for maximum freshness. Most domestic fridges run at between +5°C and +7°C and therefore we recommend consuming your beef as soon as possible, as is normal with fresh meat.
Freezing: Your beef is ideal for freezing and should you wish to freeze it, do so when it arrives and consume, ideally, within 6 months. If you have bought a whole joint, we recommend that you consider cutting it up (e.g. into individual steaks, or smaller roasting joints) prior to freezing so that you can defrost to your needs and don’t have to ‘use up’ a whole piece. You must not re-freeze the meat once it has thawed.
A. Pampas Plains uses a special maturation process which is unique to our beef; we mature our Beef for between four and eight weeks. You will never recieve meat that has been aged for less than four weeks.
Q. What are your site ordering and safety policies?
A. Pampas Plains complies with internet safe transactions and will never send you an email asking for security information. All our emails and sales literature will direct you only to our site and its contents at www.pampasplains.com. All transactions are covered under a SSL Certifcation and "Secpay " security.
A. Products highlighted with either a "Fresh" or "Frozen" icon, indicate that this product can be pruchased as one or the other depending on its availability and your delivery requirements.
Q. Why does the date on the frozen product show a best before date that has already passed?
A. Please note that some of our products, in particular 'Picanha' or 'Rump cap' arrive fresh and we then freeze them immediately, this is due to supply and demand. We like to try to have the products you like, when you want them .
The shelf life date inside the vacuum pack is the 'fresh' date and bears no meaning to the life of the frozen product. we give 6 months shelf life from the date of freezing.
Wholesalers
A. We feel confident that you will be delighted with our finest quality, grass-fed Argentine beef. Our Guarantee states, "All Pampas Plains products are produced to the highest standards to ensure the very finest quality. We want you to enjoy them. In the unlikely event that you are disappointed, please let us know so that we can replace or refund your order in full."
or "Frozen" 
icon, indicate that this product can be pruchased as one or the other depending on its availability and your delivery requirements.
