Please read through our frequently asked questions carefully. If you still have any questions or issues you wish to clarify, please do not hesitate to give us a call during office hours on 0845 130 6123.
A. Your beef is individually vacuum-packed at source for maximum freshness.
We use the latest design in temperature controlled packaging: our boxes contain a refrigerant that maintains an ambient temperature, keeping your product fresh or frozen until its arrival.
Pampas Plains is keen to make sure that the best possible reuse of our packaging is made in such a way that is it not detrimental to the environment. Polystyrene trays can be deployed in the green house as seedling boxes and the chill packs can be refrozen and used again for summer picnics. We are always glad to hear any of your bright ideas, and we are continually trying to keep the grass as green as possible on both sides of the Atlantic!
A. Web Ordering - Click on the menu bar and select the cuts you prefer. The average weight of a particular cut and the price per Kg is shown. Simply enter the number of cuts you require and click on when you have finished, go to the Shopping Cart on the menu bar to see what you have ordered. When you are ready confirm your order and complet the steps.
You can order 24hrs a day using either our website or our Hotline on 0845 130 6123. Orders are processed between office hours of 9am-5pm Monday to Friday and despatched next day. Should you have any queries email us on: firstname.lastname@example.org
Product Pricing - All Pampas Plains products are stated in kilograms, and weights in pounds are included for information only. The average pack sizes and estimated prices are for your information. The pack prices are approximate because each order has its own unique weight. It is therfore not possible to know precisely the cost per pack until the order is weighed. Please ensure you have specified the quantities you require in the 'Quantity' column.
Whilst we make every endevour to maintain our prices, we reserve the right to alter them without notice.
A. Payment can be made via credit card; we accept: Visa, Mastercard, Maestro, Switch and Solo
Because some of our prices are based on weight and the weights vary, it is impossible at the time of ordering to be exact about the total cost. When we receive your order we will process it and indicate the exact cost on your invoice. If for any reason you are unhappy with your order please contact our office immediately on 0845 130 6123.
All prices shown are inclusive of VAT where applicable.
A. We feel confident that you will be delighted with our finest quality, grass-fed beef. Our Guarantee states, "All Pampas Plains products are produced to the highest standards to ensure the very finest quality. We want you to enjoy them. In the unlikely event that you are disappointed, please let us know so that we can replace or refund your order in full."
A. We use a premium delivery service. This costs a little more, but ensures your product arrives in the freshest condition and on time.
Storage: Your meat will arrive chilled and should ideally be kept at between 0°C and +3°C for maximum freshness. Most domestic fridges run at between +5°C and +7°C and therefore we recommend consuming your beef as soon as possible, as is normal with fresh meat.
Freezing: Your beef is ideal for freezing and should you wish to freeze it, do so when it arrives and consume, ideally, within 6 months. If you have bought a whole joint, we recommend that you consider cutting it up (e.g. into individual steaks, or smaller roasting joints) prior to freezing so that you can defrost the portions according to your needs, instead of ‘using up’ a whole piece. You must not re-freeze the meat once it has thawed.
A. Pampas Plains loves gifts! We like to get them and give them too. If you want to send a friend or loved one a gift, simply follow the steps at the checkout. We will handwrite a card and place in in a smart black envelope to ensure your gift is personal and appreciated.
A. Pampas Plains uses a special maturation process which is unique to our beef; we mature our Beef for between four and eight weeks. You will never recieve meat that has been aged for less than four weeks.
A. Products highlighted with either a "Fresh" or "Frozen" icon, indicate that this product can be pruchased as one or the other. In cases where a product has both logos, your products will be delivered fresh unless you buy frozen products with your order. If your order includes any frozen products we will freeze all of your goods at no extra cost.
A. Pampas Plains delivery area is constantly growing. We currently deliver anywhere in the mainland UK, the prices can be found on the site. We now also deliver to Ireland, the Channel Islands and now Europe! For delivery here please call our main office on 0845 130 6123.
Q. Why does the date on the frozen product show a best before date that has already passed?
A. Please note that some of our products, in particular 'Picanha' or 'Rump cap' arrive fresh and we then freeze them immediately, this is due to supply and demand. We like to try to have the products you like, when you want them .
The shelf life date inside the vacuum pack is the 'fresh' date and bears no meaning to the life of the frozen product. we give 6 months shelf life from the date of freezing.
A. We source all our beef from Argentina where possible. In the case of our 'bone in' cuts such as beef ribs, we source from a 30-day hung Scottish beast. All steaking cuts and joints off the bone are Argentine.
A. The optimum period is 6 months, after which the product will start to very slowly decline as the outer cell walls of the meat break down over time. You can keep the product for up to a year without seeing any significant affectation to the quality of your product. The effects of longer term storage are: a little shrinkage and possible freezer burn if the product is not protected with a covering such as a vacuum pack. A client recently rang us after finding a fillet at the bottom of her freezer after 3 years. She asked if it was ok to eat. We said 'try it and let us know...' The report came back a week later that it was one of the best fillets she had eaten!
A. The gaucho cowboys first developed the simple churasco grilling style that would become sought-after throughout Brazil and, eventually, the world. The Pampas is the birthplace of the churrasco (shoo-haas-koh) barbecue method. The gaucho cowboys cooked outside, over the flames, on long skewers made of wood and metal.
Because the gauchos ate the tougher cuts of the grass-fed beef, they developed ingenious methods for tenderizing the meat. Celebrity Brazillian chef Da Fonseca, brushes his beef with a Molho Campanha marinade, a salsa-like sauce made of onions, tomatoes, green peppers and vinegar. The vinegar flavors and tenderizes the outside of the meat and as the tomatoes hit the flame, there's a sweet and aromatic flavor that is infused.
A. Pampas Plains was founded by Malcolm N.F Harris on March 31st 2003, after having spent 5 years in Buenos Aires, Argentina where he set up and ran a retail and wholesale business.
On return to the UK he really missed the steak from Argentina and so sought the product for the UK market. The business started by serving the catering trade with Argentine beef, before moving into the retail internet business, where is has developed a considerable following of regular private clients. The company has gone from strength to strength and continues to grow in its specialised niche market segment.
Q. Why can't I use my discount code on some items, or why won't my discount code work?
A. Products on 'special' or 'sale' do not attract a second discount, the code will show, but there will be no monetary discount available.
If your discount code does not work, please use the chat facility (Zopim) at the bottom right hand corner of the screen to speak directly with the office, or send an email to us.
A. If you are a 'New Client' and are using a voucher for the first time, then please be aware that you need to order above the minimum order value for the voucher to be active.
If you are still having problems, please use the chat facility (Zopim) at the bottom right hand corner of the screen to speak directly with the office, or send an email to us.